Returns & Exchanges
At Dooney & Bourke, we stand behind the quality of our craftsmanship and offer a 30-day return window for items in new, unused condition with original tags attached. Please note that a $9.50 shipping and handling fee will be deducted from your refund for the use of our pre-paid return label.
Initiate Your Return
Visit our online Returns Portal and enter your order number and billing zip code to locate your purchase and select the items you wish to send back.
Print Shipping Label
Once your request is submitted, download and print the pre-paid UPS return shipping label provided by our system.
Pack Your Items
Securely pack your merchandise in the original packaging, ensuring all protective materials and tags are included to prevent damage during transit.
Ship and Track
Affix the return label to your package and drop it off at any authorized UPS location; your refund will be processed within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing