Frequently Asked Questions
Everything you need to know about your Dooney & Bourke experience.
How can I track my order status?
Once your order ships, you will receive a confirmation email with a tracking number. You can also track your shipment by logging into your account on our website and visiting the 'Order History' section.
What is your return policy for handbags and accessories?
We accept returns of unused, unworn merchandise within 30 days of the delivery date. Items must have all original tags attached and be accompanied by the original packing slip.
Does Dooney & Bourke offer a warranty on its products?
Yes, we stand behind the quality of our goods. Most products are backed by a one-year guarantee against ironclad defects in craftsmanship and materials under normal use.
How should I care for my leather handbag?
Care instructions vary by collection. Generally, we recommend using a soft cotton cloth dampened with water for cleaning. Avoid using commercial leather cleaners or conditioners unless specified for that specific leather type.
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states, Puerto Rico, and select international destinations. Shipping costs and delivery timelines vary based on the destination country.